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Coronavirus (May 20, 2020) 

We at Regency Senior Communities want to extend our sincere gratitude to you for your support and partnership in keeping our Regency Senior Communities safe. We understand that you have made many sacrifices in the last few months on behalf of all those we serve in a collaborative effort to do whatever we can to keep COVID 19 out of our facilities. At this time, we continue to have no known confirmed cases of COVID 19 among any of our residents or employees.
As you are likely aware, the Wisconsin State Supreme Court has overturned Governor Tony Evers’ Safer at Home order that was extended to May 26, 2020. As a result, many Wisconsin businesses have begun the process of reopening.
This has raised many questions from our residents, their families, and employees as to what this means for the COVID 19 operations that are currently in place at Regency Senior Communities.
While the Wisconsin Safer at Home order has been overturned, this was a state requirement. The CDC and CMS restrictions for Long Term Care (LTC) facilities has not changed. Additionally, the WI Department of Health Services issued a communication on May 18, 2020 to Long Term Care facilities specifically reiterating the importance of maintaining current visitor restrictions to protect the vulnerable populations served in these residences.
Regency Senior Communities will continue the course with current visitor restrictions, closed dining rooms, and suspended group activities which continue to be in line with the guidelines set forth by the local and federal government.
To date there have been no guidelines provided by the state or federal governments pertaining to the reopening of LTC operations modified or suspended due to the COVID-19 pandemic. That said, the Regency leadership team has begun discussions of what a reopening plan for visitation, dining services, community outings and group activities may look like in the future. This plan will be developed in accordance with federal and state guidelines as well as our partners at ProHealth Care and will likely consist of several phases.
As the COVID-19 pandemic continues to be a fluid situation and states have yet to see the full impact of the lifting of stay at home orders across their communities, the timeline by which Regency Senior Communities will begin lifting restrictions is unknown. As conditions evolve, we will continue to provide you with additional information.
As we continue the course of doing whatever we can to ensure safety, we ask that our residents and employees continue to practice the following:
• Social distancing of at least 6 feet
• Use of facemasks when in public spaces
• Accessing the community for essential trips only (i.e. grocery store, pharmacy, etc.)
• Good hand hygiene
• Follow Regency’s visitor restrictions to reduce the risk of COVID 19 being brought into the facility from the outside
As always, thank you for your continued support and partnership as we all work together to keep our community safe.

Please see attached for Wisconsin DHS Guidelines (UPDATE MONDAY MAY 18)

Please see attached for updated visitor policy (April 6, 2020)

Regency Senior Communities is committed to the health and well-being of our employees, residents and communities but especially now, during these uncertain times. We want our residents to be safe and continue to feel comfortable in the place they call home.

Regency Senior Communities has a multi-tiered strategic plan for responding to the coronavirus outbreak. While Regency DOES NOT have a current known case of COVID-19 within any of our campuses, we are moving forward with implementing our full operational response plan at all three Regency Senior Community Campuses – Brookfield, Muskego, and New Berlin.  This decision is driven by the most recent guidelines from the Centers for Disease Control (CDC)

Community Tours

 We invite you to use our website to explore our community virtually. Our website offers videos and photos of our communities and amenities.  Leasing agents are available via email or phone to answer questions or set up a virtual visit.

Property Office Hours

 Our virtual offices are open for business! While we have temporarily closed our physical property offices, the leasing team is available by phone and email.

Common Community Spaces

To maintain CDC-recommended social distancing and to reduce the risk of exposure, we have closed our common shared spaces temporarily including dining rooms, fitness centers, and business centers. No gatherings of any kind are allowed within the facility.  This includes small groups congregating while waiting for the mail to be delivered or gathering in hallways or lobby areas.

Residents should refrain from all face-to-face visits with neighbors at this time.

Meals will be by delivery or pick-up only.

ALL internal Regency Lifestyles activities and programs are suspended.

Our already thorough cleaning and sanitation protocols in all common community spaces have been enhanced.

Notices will be posted informing the residents of reopening dates.

Wellness Checks

Health Services staff will be monitoring all Assisted Living, Attended Care, and Catered Care residents for signs of respiratory illness. This will include a daily temperature check.

Resident Communication

We understand the importance of ensuring residents and families receive the most up-to-date information regarding our daily operations and efforts to keep our residents and employees safe. Residents will receive updates by email, notices placed in their  mailboxes, and notices posted by elevators

We are encouraging family members and residents to join our e-mail distribution list.  As a member of our distribution list, you will receive real-time updates regarding Regency Senior Communities’ COVID-19 response.

If you are interested in joining our e-mail distribution list, please email the following information to

Your Name

Campus (Brookfield, New Berlin, Muskego)

Resident Name

Relation to Resident

E-mail Address(s)

Your e-mail address will not be shared with anyone outside of Regency and will be used only for the purpose described above.  If wish you to unsubscribe from the e-mail distribution list at anytime, feel free to e-mail


We are temporarily deferring non-emergency maintenance requests during this time.


Regency Senior Communities understands that during this time it is especially difficult being away from your loved ones. For the safety of the community, no visitors are allowed in any Regency Senior Communities facility.  This includes both Assisted Living and Independent.

Outside vendors are also not allowed.  This includes housekeepers, carpet cleaners, window washers, outside repair or handyman services, etc.

Pre-approved medical personnel are permitted if providing a resident health or safety function that cannot be provided by Regency staff.

Shelter in Place

Residents are requested to shelter in place and refrain from leaving the facility to go out into the community.  Every time a resident goes out into the community, they risk bringing the COVID-19 virus back into the facility.

These measures are being taken to safeguard, to the best of our ability, the health and safety of the entire Regency community. Your cooperation is appreciated.

We will continue to make adjustments to our operations as needed and look forward to reopening our offices and shared common areas as soon as it is advisable.

Mask Policy (Updated April 6, 2020)

Effective immediately, all Regency employees are required to wear facemasks while working within the facility. This is in compliance with current CDC recommendations and is for the protection of our residents from non-symptomatic staff inadvertently conveying the virus to our residents.

While not mandated, it is highly recommended that all residents wear facemasks when in common areas of the facility. Residents may ask their family members to drop of masks for them. Regency is unable to provide masks to residents at this time.

Pre-approved visitors entering the facility will be required to wear a facemask effective April 8, 2020.

Visitors will be need to provide their own facemasks when entering the facility. Visitors who refuse to wear a face mask will not be permitted to enter.


Don’t hesitate to contact us with any questions, concerns, or to say hello via phone or email. We are here for you!