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Coronavirus (March 24, 2020) 

Regency Senior Communities is committed to the health and well-being of our employees, residents and communities but especially now, during these uncertain times. We want our residents to be safe and continue to feel comfortable in the place they call home.

Regency Senior Communities has a multi-tiered strategic plan for responding to the coronavirus outbreak. While Regency DOES NOT have a current known case of COVID-19 within any of our campuses, we are moving forward with implementing our full operational response plan at all three Regency Senior Community Campuses – Brookfield, Muskego, and New Berlin.  This decision is driven by the most recent guidelines from the Centers for Disease Control (CDC)

Community Tours

 We invite you to use our website to explore our community virtually. Our website offers videos and photos of our communities and amenities.  Leasing agents are available via email or phone to answer questions or set up a virtual visit.

Property Office Hours

 Our virtual offices are open for business! While we have temporarily closed our physical property offices, the leasing team is available by phone and email.

Common Community Spaces

To maintain CDC-recommended social distancing and to reduce the risk of exposure, we have closed our common shared spaces temporarily including dining rooms, fitness centers, and business centers. No gatherings of any kind are allowed within the facility.  This includes small groups congregating while waiting for the mail to be delivered or gathering in hallways or lobby areas.

Residents should refrain from all face-to-face visits with neighbors at this time.

Meals will be by delivery or pick-up only.

ALL internal Regency Lifestyles activities and programs are suspended.

Our already thorough cleaning and sanitation protocols in all common community spaces have been enhanced.

Notices will be posted informing the residents of reopening dates.

Wellness Checks

Health Services staff will be monitoring all Assisted Living, Attended Care, and Catered Care residents for signs of respiratory illness. This will include a daily temperature check.

Resident Communication

We understand the importance of ensuring residents and families receive the most up-to-date information regarding our daily operations and efforts to keep our residents and employees safe. Residents will receive updates by email, notices placed in their  mailboxes, and notices posted by elevators

We are encouraging family members and residents to join our e-mail distribution list.  As a member of our distribution list, you will receive real-time updates regarding Regency Senior Communities’ COVID-19 response.

If you are interested in joining our e-mail distribution list, please email the following information to Rachel.Forseth@phci.org.

Your Name

Campus (Brookfield, New Berlin, Muskego)

Resident Name

Relation to Resident

E-mail Address(s)

Your e-mail address will not be shared with anyone outside of Regency and will be used only for the purpose described above.  If wish you to unsubscribe from the e-mail distribution list at anytime, feel free to e-mail Rachel.Forseth@phci.org.

Maintenance

We are temporarily deferring non-emergency maintenance requests during this time.

Visitors

Regency Senior Communities understands that during this time it is especially difficult being away from your loved ones. For the safety of the community, no visitors are allowed in any Regency Senior Communities facility.  This includes both Assisted Living and Independent.

Outside vendors are also not allowed.  This includes housekeepers, carpet cleaners, window washers, outside repair or handyman services, etc.

Pre-approved medical personnel are permitted if providing a resident health or safety function that cannot be provided by Regency staff.

Shelter in Place

Residents are requested to shelter in place and refrain from leaving the facility to go out into the community.  Every time a resident goes out into the community, they risk bringing the COVID-19 virus back into the facility.

These measures are being taken to safeguard, to the best of our ability, the health and safety of the entire Regency community. Your cooperation is appreciated.

We will continue to make adjustments to our operations as needed and look forward to reopening our offices and shared common areas as soon as it is advisable.

 

Don’t hesitate to contact us with any questions, concerns, or to say hello via phone or email. We are here for you!