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COVID-19 FAQs

What happens if there is a positive COVID-19 diagnosis at a Regency community?

In the case of a confirmed diagnosis of COVID-19 in a community, we follow the directives of the Waukesha County Health Department, and the guidance of the CDC and Wisconsin Department of Health Services. At this time, each campus must enter the “Quarantine Operations” phase for 28 consecutive days if someone tests positive. If no one else tests positive for COVID-19 during the 28-day quarantine, we may enter the “Standard COVID-19 Operations” phase. Click to learn more about our COVID-19 Operating Phases

Regency regularly sends out updates to inform residents and family members of the status of positive cases within the community.

Independent Living
For the safety of the community, we request all residents living in independent living who test positive for COVID-19 to self-isolate in their apartment for the duration of the quarantine as determined by the local health department.  

Assisted Living
Assisted/attended living residents who test positive for COVID-19 are asked to move into the designated COVID-19 wing at our New Berlin campus. The 10-bed wing will serve residents who do not meet hospital or Skilled Nursing Facility admission requirements. Our COVID-19 wing in New Berlin will also be available to residents living at our Brookfield and Muskego locations who test positive for the virus, so they are not burdened with the challenge of finding care elsewhere. No visitors are permitted in this area, and staff working with COVID-19 residents are limited to working only in this wing. Each apartment will be equipped with a private bathroom, bed, linens and a television.   

Is COVID-19 testing available for Regency residents and employees?

Yes. Regency now has the capability to conduct in-house testing. When we are within the 28-day quarantine period, all staff and RCAC residents are tested weekly. Outside of the 28-day quarantine period, staff are tested weekly and residents are tested if they are symptomatic, have had known exposure to the virus or have traveled outside of the community, putting them at risk. 

Are residents allowed to leave their apartments?

Residents are allowed to leave their apartments. In accordance with CDC, Wisconsin Department of Health Services and local health department guidelines, residents with respiratory infections or symptoms of COVID-19 will need to self-isolate in their rooms for the protection of others at the community. Those living in assisted/attended living who test positive for COVID-19 will be asked to move into the COVID-19 wing at our New Berlin campus.

To help our residents cope with possible feelings of isolation, we've rolled out programming and technology to allow our residents to stay connected with family and loved ones. 

What precautionary measures has Regency taken to try to protect residents, employees and visitors?

Since the onset of the pandemic in March 2020, Regency has followed the guidance of the CDC, WDHS and local health departments in the development of its COVID-19 operations. These actions have included: 

  • Suspending large group activities and outings
  • Strongly encouraged residents to refrain from making trips outside of the community unless medically necessary
  • Restricting visitors and non-essential health personnel from our communities
  • Conducting health screenings of employees and anyone coming into the community
  • Limiting travel of our employees to avoid possible spread of the viral illness from community to community 
  • Requiring staff to follow best practices for using personal protective equipment, hand-washing, sanitizing and other infection prevention measures that are part of our daily operations
  • Provided communities with additional tools to assist in monitoring residents’ health, such as thermometers and in-house COVID-19 tests
  • Engaged with our partners at ProHealth Care for recommendations and guidance to complement the internal expertise of our clinical team