caret-left caret-right file-pdf search


Are you allowing family and friends to visit loved ones in your communities?

Independent Living: Yes, our Independent Living residents may welcome in-person guests at this time. Because our top priority is helping to keep our residents, staff and visitors safe, we ask that visitors undergo a temperature check and screening upon arrive, limit visitors in the group to one or two, wash their hands prior to and after each visit, follow social-distancing guidelines, avoid physical contact and wear a face covering at all times. 

Assisted/Attended Living: We are committed to being responsive to this evolving health situation and going above and beyond our existing infection control procedures to prevent, to the extent we are able, the spread of this virus both within and outside our communities. This commitment has lead us to make the very difficult decision, in line with the directives of the Wisconsin Department of Health Services, to restrict non-essential visitors from entering our licensed RCAC. 

Are residents allowed to leave their apartments?

Residents are allowed to leave their apartments. In accordance with CDC, Wisconsin Department of Health Services and local health department guidelines, residents with respiratory infections or symptoms of COVID-19 will need to self-isolate in their rooms for the protection of others at the community. Those living in assisted/attended living who test positive for COVID-19 will be asked to move into the COVID-19 wing at our New Berlin campus. See "What happens if there is a positive COVID-19 diagnosis at a Regency community?" to learn more. 

To help our residents cope with possible feelings of isolation, we've rolled out programming and technology to allow our residents to stay connected with family and loved ones. 

What amenities are currently suspended?

Since the beginning of the COVID-19 pandemic, we have worked diligently to keep our residents, our staff and greater community safe. As a result of the continued efforts of our leadership team and your ongoing partnership, we have successfully managed to keep COVID-19 from spreading within our Regency community. Unfortunately, the severe upward trend of positive cases in Wisconsin is not a situation we can ignore. We are committed to being responsive to this evolving health situation and going above and beyond our existing infection control procedures to prevent, to the extent we are able, the spread of this virus both within and outside our communities. As a result, we have suspended the following services: 

 Independent Living 

  • All dining room services. Meal delivery and pick-up is available. 
  • All lifestyle activities and programs
  • Common areas are closed at this time. 
  • Salon/barber services 
  • Fitness centers are closed at this time. 


Assisted Living 

  • All dining room services. Meals will be by delivery only. 
  • Activities and programs will be adapted to increase safety.
  • Common areas are closed at this time. 
  • Fitness centers are closed at this time. 
What precautionary measures has Regency taken to try to protect residents, employees and visitors?

Since the onset of the pandemic in March 2020, Regency has followed the guidance of the CDC, WDHS and local health departments in the development of its COVID-19 operations. These actions have included: 

  • Suspending large group activities and outings
  • Strongly encouraged residents to refrain from making trips outside of the community unless medically necessary
  • Restricting visitors and non-essential health personnel from our communities
  • Conducting health screenings of employees and anyone coming into the community
  • Limiting travel of our employees to avoid possible spread of the viral illness from community to community 
  • Requiring staff to follow best practices for using personal protective equipment, hand-washing, sanitizing and other infection prevention measures that are part of our daily operations
  • Provided communities with additional tools to assist in monitoring residents’ health, such as thermometers and in-house COVID-19 tests
  • Engaged with our partners at ProHealth Care for recommendations and guidance to complement the internal expertise of our clinical team
Is COVID-19 testing available for Regency residents and employees?

Yes. Regency now has the capability to conduct both the rapid BinaxNow test and the PCR test in-house. We will test all employees and residents who have been exposed to COVID-19, along with those experiencing symptoms of the virus. 

Is Regency accepting move-ins?

Yes. The following procedure is in place to reduce the risk of COVID-19 being brought into the facility and/or transmitted to residents and employees:

Residents who have tested negative for COVID-19 within 7 days prior to admission will be strongly encouraged to self-quarantine in their unit for seven, symptom-free days. Residents who have not been tested will be strongly encouraged to self-quarantine in their unit for fourteen, symptom-free days. 

We will work closely with each resident and family to ensure the best possible move-in experience. During this process, we will: 

  • Map out a move-in route before your arrival
  • Designate one point of entry and exit from the campus to limit access to high traffic areas and interfacing with other residents
  • Utilize one staircase or elevator if needed 
  • Sanitize the move-in route before, during and after the moving process
  • Require a maximum of four people assist in the move
  • Require all individuals assisting in the move to check in at the front desk, register that they are not sick, have their temperature taken and wear face masks at all times when accessing public and commons spaces
  • Schedule extra check-ins with the resident and their family throughout the first day to provide comfort and assurance
Is Regency conducting in-person tours?

Independent Living 

Yes. We require all individuals scheduled for an in-person tour to check in at the front desk, register that they are not sick, have their temperature taken and wear face masks at all times. Tour routes will be sanitized before and after each tour. 

Assisted Living

No. Although we are not offering in-person tours at this time, we encourage you to take one of our virtual tours. We offer two options for virtual tours: 

  1. On our website, you can navigate to the location you are interested in and view our self-guided, 360° virtual tours.
  2. We encourage you to contact us for a live FaceTime or Zoom tour of the campus of your choice. 
What happens if there is a positive COVID-19 diagnosis at a Regency community?

In the case of a confirmed diagnosis of COVID-19 in a community, we follow the directives of the Waukesha County Health Department, and the guidance of the CDC and Wisconsin Department of Health Services. Regency regularly sends out updates to inform residents and family members of the status of positive cases within the community. 

Independent Living
For the safety of the community, we request all residents living in independent living who test positive for COVID-19 to self-isolate in their apartment for the duration of the quarantine as determined by the local health department.  

Assisted Living
Assisted/attended living residents who test positive for COVID-19 are asked to move into the designated COVID-19 wing at our New Berlin campus. The 10-bed wing will serve residents who do not meet hospital or Skilled Nursing Facility admission requirements. Our COVID-19 wing in New Berlin will also be available to residents living at our Brookfield and Muskego locations who test positive for the virus, so they are not burdened with the challenge of finding care elsewhere. No visitors are permitted in this area, and staff working with COVID-19 residents are limited to working only in this wing. Each apartment will be equipped with a private bathroom, bed, linens and a television.   

When a COVID-19 vaccine becomes available, will Regency provide on-site vaccinations to residents?

Yes. The CDC is partnering with CVS and Walgreens to provide on-site COVID-19 vaccinations to residents of Wisconsin assisted living facilities once vaccination is reccomended for them. 

The program will provide end-to-end management of the COVID-19 vaccination process, including cold chain management, on-site vaccinations, and fulfillment of reporting requirements, to facilitate safe vaccination of this patient population, while reducing burden on LTC facilities and local health departments.